Privacy policy

What we collect

• Order details: name, email, phone, billing and shipping address, and the items you purchased.
• Support messages you send us.
• Basic usage data such as pages viewed, used to keep the store working properly.

Payment information

Card details are entered on our payment processor's secure checkout and are never stored on our servers or visible to us. We only receive confirmation that a payment succeeded.

How we use it

To process and deliver orders, provide support, handle warranty and return requests, prevent fraud, and — only if you opt in — send occasional product updates.

Who we share it with

Only the service providers required to run the store: our ecommerce and payment platforms and the freight carriers that deliver your machine. We do not sell your personal information.

Cookies

We use cookies to keep your cart and session working and to understand basic traffic patterns. You can block cookies in your browser, but checkout may stop working.

Your choices

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it for tax or warranty records. Email us and we will respond.

Retention

Order records are kept as long as required for accounting, warranty, and legal obligations, then deleted.